Queensmith UK Reviews
(Rated by 9 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.4
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Shipping & Delivery4.7
- Customer Service4.6
- Return Policy4.2
- Good Value4.4
Recent Customer Reviews (9)
Paul Jaeger
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Saber Deserres
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Perrin Lambert
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Dieter Lehmann
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Mary Hocking
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Leó Gautason
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Isabel Wyatt
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Kauê Cardoso
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Mario Fowler
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Queensmith UK Pricing
Engagement rings (lab-grown)
from £1,625
London/South East engagement rings
£3,500 - £6,500
Wedding rings
around £2,500
Credit limits
£1,000 - £20,000
Queensmith UK Pros & Cons
Pros
1
Transparency & Trust: Customers know exactly where their stones come from and who made their jewellery, fostering confidence in both quality and ethics.
2
Exceptional Quality: Award-winning craftsmanship results in durable, beautiful pieces designed to last a lifetime.
3
Ongoing Care: Lifetime aftercare services maintain the ring’s brilliance and integrity over time without additional cost for basic maintenance.
4
Personalised Experience: Direct access to experts ensures honest advice and a collaborative design process for truly bespoke creations.
5
Value for Money: Local manufacturing reduces overheads compared to big-name brands while delivering equal or superior craftsmanship.
6
Exceptional customer service with a personalised, partner-like approach to jewellery design, avoiding hard selling and focusing on client satisfaction.
7
Award-winning craftsmanship with in-house workshops ensuring high-quality, bespoke engagement and wedding rings tailored to individual stories.
8
Ethical sourcing and transparency, offering GIA-certified natural diamonds and carbon-neutral lab-grown diamonds from sustainability-certified partners.
9
Strong reputation and trust, demonstrated by a consistent 5-star Trustpilot rating and multiple industry accolades.
10
Comprehensive aftercare services, including free professional cleaning, complimentary polishing every 3 years, rhodium plating, free resizing within 60 days, and lifetime manufacturer’s warranty support.
11
Innovative use of lab diamonds, providing clients with environmentally conscious luxury options alongside natural diamonds.
12
Comfort and design excellence, with rings praised for comfort and unique design that competes with high-end brands like Tiffany and Cartier.
CONS
1
Potential higher price point due to bespoke, high-quality craftsmanship and ethical sourcing, which may not suit all budgets.
2
Appointment-based service model might be less convenient for customers preferring walk-in shopping or quick purchases.
3
Limited physical store locations, primarily in Hatton Garden, London, which may restrict access for some customers outside the area.
4
Resizing limitations, as multiple resizes beyond three times are discouraged to avoid weakening the metal, which could be a concern for some buyers.
Queensmith UK Features and Benefits
Features
Engagement Rings Starting Price
starts from around £1,625 for a 0.50ct lab-grown diamond ring, compared to UK average £2,000 and London £3,500-£6,500
Average Wedding Ring Cost
around £2,500
Flexible Payment Options
interest-free credit for 6 or 12 months and interest-bearing credit (9.9% APR) for longer terms, available for in-store purchases with minimum 25% deposit and credit limits £1,000-£20,000
Equal Pricing for Custom and Pre-Designed Rings
charges the same price, allowing flexibility within your budget
Ethical Sourcing
every diamond—natural or lab-grown—is sourced from reputable, transparent suppliers committed to ethical practices, including support for the Kimberley Process, sustainable lab diamond production, GIA-certified natural diamonds, and carbon-neutral lab-grown diamonds
Local Craftsmanship
rings crafted in-house by expert goldsmiths in London’s Hatton Garden, ensuring exceptional quality, attention to detail, direct customer involvement, and reduced overheads compared to big-name brands
Bespoke Design
personalised service with expert guidance from qualified gemmologists and designers to create unique, meaningful jewellery tailored to individual preferences
Lifetime Warranty & Aftercare
comprehensive lifetime manufacturer’s warranty includes free annual checks, cleaning, polishing every 3 years, rhodium plating for white gold, and ongoing expert support; free professional cleaning and complimentary polishing
Free Resizing
complimentary ring resizing within 60 days of purchase to ensure a perfect fit after proposal
Transparency & Trust
customers know exactly where their stones come from and who made their jewellery, fostering confidence in both quality and ethics
Exceptional Quality
award-winning craftsmanship results in durable, beautiful pieces designed to last a lifetime
Ongoing Care
lifetime aftercare services maintain the ring’s brilliance and integrity over time without additional cost for basic maintenance
Personalised Experience
direct access to experts ensures honest advice and a collaborative design process for truly bespoke creations
Value for Money
local manufacturing reduces overheads compared to big-name brands while delivering equal or superior craftsmanship
Exceptional Customer Service
personalised, partner-like approach to jewellery design, avoiding hard selling and focusing on client satisfaction
Award-winning Craftsmanship
in-house workshops ensuring high-quality, bespoke engagement and wedding rings tailored to individual stories
Strong Reputation and Trust
consistent 5-star Trustpilot rating and multiple industry accolades
Innovative Use of Lab Diamonds
providing clients with environmentally conscious luxury options alongside natural diamonds
Comfort and Design Excellence
rings praised for comfort and unique design that competes with high-end brands like Tiffany and Cartier